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Refund Policy

Johnny’s Paw & Co. is a project owned by NKB Studio Corp. By purchasing from NKB Studio Corp, you agree to the refund policy:

A Legal Disclaimer

Johnny's Paw & Co. is a project owned and operated by NKB Studio Corp.
All artwork sold through this website is original and custom-made. By purchasing from NKB Studio Corp, you acknowledge that you are commissioning a personalized product and agree to the terms outlined below. These policies are designed to protect both the buyer and the artist, ensuring a fair and transparent transaction.

Refund Policy 

Because our portraits are made to order and highly personalized, we do not offer refunds once the creative process has begun. You may cancel your order and receive a full refund within 24 hours of purchase, as long as work has not started.

Before the final piece is shipped, we provide a sketch or digital preview for your review. This gives you the opportunity to request minor changes to ensure satisfaction. Once you approve the final version, it will be considered ready for completion and shipment.

If you are not satisfied with the final result and do not want the artwork shipped, a 50% surcharge will be added to the original price to cover handling and reprocessing time.
No refunds will be issued for dissatisfaction once the artwork has shipped.

Damage Policy

If your order is lost or arrives damaged, please notify us within 7 days of delivery. Include photos of the damage and original packaging. In such cases, we will offer:

  • A replacement free of charge, or

  • A partial refund, depending on your preference and the severity of the damage.

Please note that we are not responsible for lost orders due to incorrect or incomplete shipping addresses, so make sure to double-check your information at checkout.

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